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Frequently Asked Questions

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GENERAL FAQ

 

How do I sign up for NameKing?

 

NameKing accepts bulk clients who maintain the purchase of at least 100 domains per month.  If you are interested in becoming a bulk client, please email sales@nameking.com.

 

I've forgotten my password, how can I get a new one?

 

To change your password, click on the link 'Forgot your password?' at https://www.nameking.com/. and follow the appropriate steps.

 

 

How do I change my registrant email?

 

Here are the steps:

  1. If you do not have a password: Use this link to recover a lost password from NameKing. https://www.nameking.com/accounts/forgot
  2. Log into your NameKing account. https://www.nameking.com/
  3. Click on 'My Domains' in the upper right box.
  4. Click on the domain you wish to adjust under the domain heading
  5. Click on the email for the registrant link
  6. Change the email to whatever you like in the 'Edit Contact box'. Be sure the email is correct before you log out.
  7. Your old password should work, but if it does not, you can revisit the link in step one to recover a lost password for the new registrant

 

How do I add money to my account?

 

US payments

 

Pay by Visa or MasterCard credit card

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.The secure web page for credit card entries on www.nameking.com is not yet ready. However, if you would like to pay by credit card please do the following:

 

Email info@nameking.com and provide the following information stating that you would like to pay by credit card:

 

a)       your name

b)       your domain name(s) URL

c)       Length of your desired renewal and amount required

 

For example:

 

mydomain.com

1 year renewal for designated amount required

Joan T. Stewart

 

 

A NameKing representative will reply with instructions for how we can securely process your payment.

 

 

Pay by check

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You may also pay by check from a US or Canadian bank, if you prefer.  Please be sure to put the name(s) of the domain(s) typed twice on a separate sheet of paper and written again in the note area for the check.

 

The check must be drawn on a bank in the US or Canada and should be made out to NameKing.com and sent to:

 

 

Attn: Domain Name Renewal

NameKing Inc.

2202 S. Figueroa St. Suite 721

Los Angeles, CA, 90007

 

 

Please also send an email to info@nameking.com, stating that you will be renewing the domain name and listing the domain name and check number.

 

Foreign payments

 

Checks:

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We cannot accept foreign checks, even if they are made in US dollar amounts.  Please use the charge card instructions or the Traveler's Check option.  .

 

Traveler's Checks

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As an alternative for foreign based users, you may send US Dollar Traveler checks for $40 per domain per year.  Make the checks payable to NameKing.com and keep a record of the numbers of the checks in case they are lost in transit.  These checks could be either America Express or Barclays.

 

Pay by Visa or MasterCard credit card

=========================================

The secure web page for credit card entries on www.nameking.com is not yet ready. However, if you would like to pay by credit card please do the following:

 

Email info@nameking.com and provide the following information stating that you would like to pay by credit card:

 

a)       your name

b)       your domain name(s) URL

c)       length of your desired renewal and amount required

 

For example:

 

mydomain.com

1 year renewal for designated amount required

Joan T. Stewart

 

A NameKing representative will reply with instructions for how we can securely process your payment.

 

 

Bulk Clients

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Bulk domain registration rates are possible for more than 100 domains. Please email info@nameking.com for instruction on bulk registration.

 

 

I need to make changes to my NameKing account how can I do this?

 

The NameKing domain administrative tool may be used to adjust contact information, set domain protection, auto renew policy, DNS and review the status of the domains. In order to make adjustments to an existing contact entry, please click on the email address for each entry in your www.nameking.com toolbox.  Please note that NameKing can only update different contacts for admin, billing and technical if you supply a different email address for each.

 

 

What are differences between renewal status options?

 

We suggest you leave it on Never to receive renewal warnings.

 

Never = You will receive a renewal warning one month prior to renewal date. We recommend you select this setting.

 

Once = This assumes you have money in your account. You can see the account balance by clicking on the Account Overview link.  You must make sure you have enough money in your account to cover the designated renewal fees.  If you do not, the domain will expire without prior notification.  You will NOT receive renewal warnings with this setting.

 

Always = This setting also assumes you have money in your account. You can see the account balance by clicking on the Account Overview link.  You must make sure you have enough money in your account for each renewal year.  If you do not maintain the required amounts for renewal, your domain(s) will expire without prior notification.  You will NOT receive renewal warnings with this setting.

 

 

What is domain lock?

 

A domain can be locked for two reasons.  This could either be a Registrar Lock or a Domain Protect Lock.  The WHOIS lookup cannot see the difference.  The registrar lock is done by NameKing while a domain is in arbitration.  The Domain Protect is controlled by you with your NameKing tools.  You can log in and change them yourself.

 

1)       Log into your NameKing account with your password.   (If you need a password, you may use this link to create a one.)  https://www.nameking.com/accounts/forgot

 

2)       Choose My domains link in the upper right box.

 

3)       Select each domain and click the "Turn Off" button for the domain protect.

 

4)       The domain protect setting in your NameKing tools is important to help protect your domains.

 

When someone requests a transfer of your domain to their account, you will receive an email.  When domain protect is set to "off", if you do not respond, the domain will be transferred over to the other party.  You must respond that you do not agree with the transfer to stop the transfer.

 

However, when domain protect is set to "on", even if you do not respond to that email, the domain will not be transferred.  Even if you respond and agree to the transfer, the domain protect will stop the transfer.  The domain will be listed as Registrar-lock in a WHOIS lookup.  Technically it is incorrect.  A Registrar lock is different from a Domain Protect, but WHOIS software does not see the difference.

 

 

I would like to set up a web hosted page, how do I go about this?

 

NameKing is a registrar. We maintain your ownership of domains.  The tools available when you login to your NameKing account allow you to setup DNS servers and point them to another web site hosts DNS servers.  You need to choose such a host and they will tell you what DNS servers to list in your NameKing account. 

 

Once the DNS settings are set in the NameKing account many web hosting services can begin to serve a web site for your domain.  However, some web hosting services require that you register the domain name with them.  You are the owner of the domain name and you are free to either keep the domain at NameKing or transfer it out as you need.  See "How do I transfer my domain out of NameKing". 

 

 

Does NameKing have web hosting services?

 

This is not a NameKing service.  You must negotiate with a web hosting service for server space to put your web pages.  Typically there is a monthly fee to do this.  The price varies.  You should shop around.  We suggest you pick a host somewhere local to you.

 

 

ICANN REGISTRANT REQUIREMENTS FAQ

 

What are ICANN's redemption guidelines?

 

http://www.icann.org/registrars/redemption-proposal-14feb02.htm

 

 

"Any party requesting redemption would be required to prove its identity as the original registrant of the name."

 

http://www.icann.org/bucharest/redemption-topic.htm

 

 

"Registrars may only RESTORE Registered Names in order to correct unintentional deletions caused by registrant, registrar, or registry mistake (or as required by operation of the UDRP or other applicable dispute resolution policy in order to implement a court, arbitral tribunal or Administrative Panel decision). Registrars should not restore names in order to assume the rights to use or sell them."

 

"A statement that the registrar has not restored the Registered Name in order to assume the rights to use or sell the Registered Name for itself or for any third party (unless the name was restored as required to give effect to an order or decision from a court, arbitral tribunal or Administrative Panel in such cases a copy of the order should be included with the report)..."

 

 

Why is it important to have accurate WHOIS information?

 

http://www.icann.org/registrars/ra-agreement-17may01.htm#3

 

 

Section 3.7.7.1 The Registered Name Holder shall provide to Registrar accurate and reliable contact details and promptly correct and update them during the term of the Registered Name registration, including: the full name, postal address, e-mail address, voice telephone number, and fax number if available of the Registered Name Holder; name of authorized person for contact purposes in the case of an Registered Name Holder that is an organization, association, or corporation; and the data elements listed in Subsections 3.3.1.2, 3.3.1.7 and 3.3.1.8.

 

Section 3.7.7.2 A Registered Name Holder's willful provision of inaccurate or unreliable information, its willful failure promptly to update information provided to Registrar, or its failure to respond for over fifteen calendar days to inquiries by Registrar concerning the accuracy of contact details associated with the Registered Name Holder's registration shall constitute a material breach of the Registered Name Holder-registrar contract and be a basis for cancellation of the Registered Name registration.

 

Section 3.7.7.3 Any Registered Name Holder that intends to license use of a domain name to a third party is nonetheless the Registered Name Holder of record and is responsible for providing its own full contact information and for providing and updating accurate technical and administrative contact information adequate to facilitate timely resolution of any problems that arise in connection with the Registered Name. A Registered Name Holder licensing use of a Registered Name according to this provision shall accept liability for harm caused by wrongful use of the Registered Name, unless it promptly discloses the identity of the licensee to a party providing the Registered Name Holder reasonable evidence of actionable harm.

 

 

TRANSFERS FAQ

 

Why was my transfer request denied?

 

The Registrar of Record may deny a transfer request only in the following specific instances:

  1. Evidence of fraud
  2. UDRP action
  3. Court order by a court of competent jurisdiction
  4. Reasonable dispute over the identity of the Registered Name Holder or Administrative Contact
  5. No payment for previous registration period (including credit card charge-backs) if the domain name is past its expiration date or for previous or current registration periods if the domain name has not yet expired. In all such cases, however, the domain name must be put into "Registrar Hold" status by the Registrar of Record prior to the denial of transfer.
  6. Express written objection to the transfer from the Transfer Contact. (e.g. - email, fax, paper document or other processes by which the Transfer Contact has expressly and voluntarily objected through opt-in means)
  7. A domain name was already in "lock status" provided that the Registrar provides a readily accessible and reasonable means for the Registered Name Holder to remove the lock status.
  8. A domain name is in the first 60 days of an initial registration period.
  9. A domain name is within 60 days (or a lesser period to be determined) after being transferred (apart from being transferred back to the original Registrar in cases where both Registrars so agree and/or where a decision in the dispute resolution process so directs).

 

Instances when the requested change of Registrar may not be denied include, but are not limited to:

  • Nonpayment for a pending or future registration period
  • No response from the Registered Name Holder or Administrative Contact.
  • Domain name in Registrar Lock Status, unless the Registered Name Holder is provided with the reasonable opportunity and ability to unlock the domain name prior to the Transfer Request.
  • Domain name registration period time constraints, other than during the first 60 days of initial registration or during the first 60 days after a registrar transfer.
  • General payment defaults between Registrar and business partners / affiliates in cases where the Registered Name Holder for the domain in question has paid for the registration.

http://www.icann.org/transfers/policy-12jul04.htm

 

 

How do I transfer my domain out of NameKing?

 

The Registrant may transfer non-expired domains, as needed, to another registrar outside of NameKing.com. There is no need to contact NameKing further if the listed owner / current registrant wishes to transfer the domain to a new registrar.

 

In order to transfer your domain names away from NameKing.com to your preferred registrar account:

  1. Logon to your NameKing tools and make sure that the domain protect is turned off, that your domain has not expired and the email contact information is correct. If the domain protect is on, allow 24 hours to pass after you turn off the domain protect before you ask the registrar to attempt a transfer.
  2. Make a note of your authcode.  You will need it later.  It is under the Expiration date on the left.  This is also your transfer and authorization code for this domain.  Each domain will have a different code here.
  3. Open an account with another registrar and login to that account.
  4. Issue a transfer request from your account in the other registrar to move the domains from NameKing into your other registrar account.
  5. An email will be sent to the administrative contact that you have listed in your NameKing account.
  6. Read the email, insert your transfer code (the transfer code is also called the authorization code) (see step 2 above) and respond.  Every registrar handles transfers a little differently.

Your transfer will not work if you skip any step above, or if the domain has expired and gone into expiry hold.  Transfers take 5 days to complete.  They do NOT happen immediately.  If you have any questions about the registrar transfer procedure, please let us know.

 

The standard rules from icann.org state that the current renewed period for any domain is transferred with the domain.  This is done so a new registrar cannot charge you to renew a domain for the same period already paid.  Some registrars do charge for the transfer and some offer an extra year renewal with a transfer charge.  You may renew for multiple years and have a domain that does not expire for many years.

 

 

I need to unlock my domains so that I can transfer them to another registrar, but they show up in who is as registrar lock, what can I do?

 

It is likely your domains are only domain locked which you can change inside your NameKing tools. A domain lock shows up as a registrar lock in a WHOIS lookup but it is not a registrar lock.

 

To unlock your domains with NameKing tools please do the following:

 

1.       Login

2.       Go to "My Domains"

3.       Select each domain

4.       Turn the domain lock off

 

Transfer to another registrar can be completed by the new registrar 24 hours after

the domain locks are turned off.

 

If you need a new password:

 

https://www.nameking.com/accounts/forgot

 

 

 

EXPIRED DOMAINS FAQ

 

What happens after my domain expires?

 

These are the steps that a domain goes through after expiration.

  1. Expiry hold - first 25 days following expiration - This can only be used by the previous owner to recover the domain.  The domain may not be sold.
  2. Redemption period - the next 30 days.  Again, this can only be used by the previous owner to recover the domain.  The domain may not be sold, unless it is a trademark and the trademark owner requests a transfer.
  3. Pending Cancellation - the next 5 days.
  4. Final cancellation - 60 days after expiration.  The domain is available to be reregistered by any party through a registrar.

 

More information available see the Redemption Grace Period entry at http://www.icann.org/general/glossary.htm#R

 

 

My domain is about to expire.  What can I do?

 

You may attempt to transfer it out before that date or renew it.  A transfer will take 5 days to complete. 

 

You can also renew your domain for the specified amount required, depending on the type of TLD you've purchased.

 

If you do not renew the domain, an expiry hold will automatically be placed on the domain on the 5th day after the expiration.  This will stop all web traffic and the expiry hold will last about 25 days.  You may renew the domain within this period, for the designated amount required.  If, however, you wait beyond the expiry hold, the domain will be cancelled and be in a redemption period for about 30 additional days.  For you to retrieve a domain from a redemption period requires a fee to cover our costs and our payment to Verisign, totaling $300.  After the redemption period, the domain will go into a cancellation period of about 5 days and finally, after that cancellation period, the domain will be available to the world for anyone in any country to re-register it.  Please be warned that there are many companies waiting to register attractive domains as soon as they become available and it is likely that you may not succeed to reregister a domain if you leave it past redemption period. 

 

 

I've logged into my account but cannot find my domain, where is it and how can I get it back?

 

The domain in question has probably expired.  As of the expiration date your domain goes into a redemption period for 30 days.  Once the 30 days has ended your domain

will be cancelled and should become available for anyone to register, 5 days after that. 

 

NameKing is only allowed to retrieve an expired domain in redemption period to assist someone who owns the exact trademark.  There is an administrative fee of $300 to do this. 

 

If you would like your domain retrieved from redemption, please send an email request to info@nameking.com and provide payment details (how do I add money to my account?).


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